Refund & Cancellation Policy

REFUND & CANCELLATION POLICY

Last updated: September 10, 2026

1. ALL SALES ARE FINAL

‍Scoutbound UG (haftungsbeschränkt), doing business as Scoutbound, operates strictly as a Business-to-Business (B2B) SaaS platform. Our Services involve immediate data processing, proprietary API execution, and automated fulfillment of physical outreach through third-party partners such as the USPS. Because of this, hard costs are incurred the moment a campaign is scheduled or triggered.

Therefore, all sales, subscription fees, and capacity blocks are final and non-refundable. We do not offer refunds, partial refunds, or prorated credits for unused subscription periods, delayed or undelivered items by third-party carriers, or user errors during campaign setup.

The only exception is the First Campaign Response Guarantee in Section 2.

2. FIRST CAMPAIGN RESPONSE GUARANTEE

2.1 The guarantee. If your first campaign with Scoutbound does not generate a single Qualifying Response during the Response Period, you may claim a full refund of the price you paid for that campaign. An approved refund is paid to your original payment method. If you prefer, you may instead choose an additional campaign of the same number of letters at no charge, sent in addition to any campaign you are already paying for. An additional campaign is not covered by this guarantee.

2.2 Qualifying Response. A Qualifying Response is any of the following, received during the Response Period: (a) a phone call or text message to the campaign's tracking phone number; (b) a submission of the campaign's web form, or of a form reached through a personalized URL or QR code from the campaign; (c) QR code scans or personalized URL visits from three or more different mailed addresses, which together count as one Qualifying Response. A response does not have to come from a mailed address. Any response received through the campaign's tracking phone number, text service, forms, personalized URLs, or QR codes is attributed to the campaign. Spam and automated calls or messages, wrong-number calls, and opt-out or "STOP" requests are not Qualifying Responses.

2.3 Response Period. The Response Period runs from the campaign's mailing date until 30 days after the Delivery Completion Date. The Delivery Completion Date is the date on which the number of letters recorded as delivered in your Scoutbound dashboard first reaches the number of letters you ordered. If that number is not reached within 14 days after the mailing date, the Delivery Completion Date is the 14th day after the mailing date. Mailing and delivery dates are as recorded in your Scoutbound dashboard.

2.4 Evidence. Responses recorded in your Scoutbound dashboard count, and Scoutbound classifies them in good faith. You may not dispute a recorded response on the ground that it did not lead to an appointment, estimate, or job. Scoutbound may also count a response that is not recorded in the dashboard if Scoutbound has reasonable evidence that it resulted from the campaign, for example a homeowner who contacted or visited you directly after receiving a letter, or a lead you generated using the campaign's mailing list.

2.5 Conditions. The guarantee applies only if all of the following are met:

(a) The campaign is your first campaign with Scoutbound.

(b) You followed Scoutbound's written recommendations on the zip codes and neighborhoods to mail, the content of the letter, and the offer made to homeowners, such as a free roof inspection or free estimate. If you declined a written recommendation and Scoutbound ran the campaign your way at your request, the guarantee does not apply to that campaign.

(c) You submitted a valid claim under Section 2.6.

2.6 How to claim. Refunds under this guarantee are not issued automatically. To claim, email hello@scoutbound.ai within 14 days after the Response Period ends, stating your company name, the campaign concerned, and whether you want a refund or an additional campaign. Scoutbound will review the record and confirm in writing whether the claim is approved. Approved refunds are issued within 10 business days after that confirmation. Claims received after the 14-day period are not eligible.

2.7 Scope. This guarantee is the only exception to Section 1. It guarantees a single Qualifying Response and nothing more. It does not guarantee any particular number of responses, any appointment, estimate, or job, or any financial return. Section 3 applies to everything this Section does not expressly cover.

3. NO GUARANTEE OF ROI OR LEAD CONVERSION

‍Our software automates neighborhood outreach and provides data intelligence. Except for the First Campaign Response Guarantee in Section 2, Scoutbound does not guarantee specific response rates, lead conversions, or financial returns (ROI) from your campaigns. Apart from Section 2, refunds will not be issued based on campaign performance or the subjective quality of leads.

4. CHARGEBACKS AND PAYMENT DISPUTES

‍By accepting our Terms of Service and initiating payment, you agree to this strict no-refund policy. Initiating a chargeback or payment dispute with your bank or credit card provider without first contacting our support team to resolve a technical issue is considered a breach of contract. In the event of an unjustified chargeback, Scoutbound reserves the right to immediately suspend your account and refer the outstanding balance, including any dispute fees, to a third-party collections agency.

5. TECHNICAL ISSUES

‍If you experience technical issues with the Scoutbound software platform itself, please contact our support team immediately. We are committed to ensuring our platform functions correctly, but software bugs do not entitle you to a refund.

QUESTIONS

‍If you have any questions concerning our policy, please contact us at:

(469) 310-0607
hello@scoutbound.ai

Scoutbound UG (haftungsbeschränkt)
Tränkestraße 13
Stuttgart, Baden-Württemberg 70597
Germany