Refund & cancellation policy

REFUND & CANCELLATION POLICY

Last updated: October 19, 2026

1. ALL SALES ARE FINAL

‍Scoutbound UG (haftungsbeschränkt), doing business as Scoutbound, operates strictly as a Business-to-Business (B2B) SaaS platform. Our Services involve immediate data processing, proprietary API execution, and automated fulfillment of physical outreach through third-party partners such as the USPS. Because of this, hard costs are incurred the moment a campaign is scheduled or triggered.

Therefore, all sales, subscription fees, and capacity blocks are final and non-refundable. We do not offer refunds, partial refunds, or prorated credits for unused subscription periods, delayed or undelivered items by third-party carriers, or user errors during campaign setup.

Scoutbound may make an exception in an individual case at its sole discretion. Such an exception does not create a right to a refund in any other case.

2. SUBSCRIPTIONS AND CANCELLATION

A one-time package is a single campaign, paid in advance. It does not renew.

A monthly subscription renews automatically every month until you cancel. Each renewal is charged to your payment method on file at the start of the new billing period. There is no minimum term.

You can cancel a monthly subscription at any time in the Stripe billing portal or by email to hello@scoutbound.ai. Cancellation takes effect at the end of the current billing period, and you will not be charged again. The current billing period is not refunded or prorated.

3. NO GUARANTEE OF ROI OR LEAD CONVERSION

‍Our software automates neighborhood outreach and provides data intelligence. Scoutbound does not guarantee any responses, specific response rates, lead conversions, or financial returns (ROI) from your campaigns. Refunds will not be issued based on campaign performance or the subjective quality of leads.

4. CHARGEBACKS AND PAYMENT DISPUTES

‍By accepting our Terms of Service and initiating payment, you agree to this strict no-refund policy. Initiating a chargeback or payment dispute with your bank or credit card provider without first contacting our support team is considered a breach of contract. In the event of an unjustified chargeback, Scoutbound reserves the right to immediately suspend your account and refer the outstanding balance, including any dispute fees, to a third-party collections agency.

5. TECHNICAL ISSUES

‍If you experience technical issues with the Scoutbound software platform itself, please contact our support team immediately. We are committed to ensuring our platform functions correctly, but software bugs do not entitle you to a refund.

QUESTIONS

‍If you have any questions concerning our policy, please contact us at:

(469) 310-0607
hello@scoutbound.ai

Scoutbound UG (haftungsbeschränkt)
Tränkestraße 13
Stuttgart, Baden-Württemberg 70597
Germany